FAQ
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GENERAL
TICKETING VENUE REGULATIONS SAFETY GUIDELINES ARRIVAL/EXIT MERCHANDISE OTHER |
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GENERAL
What is Golden Hour?
Golden Hour is a two-day micro-festival that will be taking place at The Mustang Drive-In Theatre, located in Bloomfield in the heart of Prince Edward County during the September long weekend (Sept 5 & 6, 2020). Golden Hour aims to be a beacon of light in a time of darkness, bringing entertainment back to the community.
Why is it called Golden Hour?
Everyone knows our favourite time in The County is when the sun is setting in those beautiful cotton candy coloured skies. What better time to hold a concert!
Fun Fact: Golden Hour is the period of daytime shortly after sunrise or before sunset, during which daylight is redder and softer than when the Sun is higher in the sky. - Wiki
What time should I arrive?
We will be loading cars in by zone, please refer to your ticket in regards to your load in time or below for reference.
Zone 1/VIP 6:00-6:30
Zone 2: 6:30-6:45
Zone 3: 6:45-7:00
Zone 4: 7:00-7:30
What is Show time?
The show starts at 8 PM sharp.
How will the sound work?
Just like when you come to the movies at the drive-in, you will be able to tune into the concert in your vehicle via your FM radio!
Where is the Mustang Theatre?
Thanks for asking! We know there are a few Mustang Theatre locations. The official address is 1521 Prince Edward County Rd 1, Bloomfield, ON K0K 1G0.
How many people are on site?
The Mustang Drive-In accommodates approximately 150 cars per day and vehicles are capped at 5 people maximum per car. This ensures that we are able to provide a safe and socially distanced site.
What if it rains?
The show must go on, rain or shine! In the case of extreme inclement weather (think of the Cow scene in Twister), where it is unsafe for you to be at the festival - our social media will be updated with weather advisories. The beauty of the drive-in model is that you are in your car and safe from the elements!
Golden Hour is a two-day micro-festival that will be taking place at The Mustang Drive-In Theatre, located in Bloomfield in the heart of Prince Edward County during the September long weekend (Sept 5 & 6, 2020). Golden Hour aims to be a beacon of light in a time of darkness, bringing entertainment back to the community.
Why is it called Golden Hour?
Everyone knows our favourite time in The County is when the sun is setting in those beautiful cotton candy coloured skies. What better time to hold a concert!
Fun Fact: Golden Hour is the period of daytime shortly after sunrise or before sunset, during which daylight is redder and softer than when the Sun is higher in the sky. - Wiki
What time should I arrive?
We will be loading cars in by zone, please refer to your ticket in regards to your load in time or below for reference.
Zone 1/VIP 6:00-6:30
Zone 2: 6:30-6:45
Zone 3: 6:45-7:00
Zone 4: 7:00-7:30
What is Show time?
The show starts at 8 PM sharp.
How will the sound work?
Just like when you come to the movies at the drive-in, you will be able to tune into the concert in your vehicle via your FM radio!
Where is the Mustang Theatre?
Thanks for asking! We know there are a few Mustang Theatre locations. The official address is 1521 Prince Edward County Rd 1, Bloomfield, ON K0K 1G0.
How many people are on site?
The Mustang Drive-In accommodates approximately 150 cars per day and vehicles are capped at 5 people maximum per car. This ensures that we are able to provide a safe and socially distanced site.
What if it rains?
The show must go on, rain or shine! In the case of extreme inclement weather (think of the Cow scene in Twister), where it is unsafe for you to be at the festival - our social media will be updated with weather advisories. The beauty of the drive-in model is that you are in your car and safe from the elements!
TICKETING
What are the ticket prices and why?
Ticket prices are based on a per car fee, with a maximum of 5 persons per vehicle, each of which are required to have a seatbelt. Due to COVID-19, our venue is operating at half capacity - and for safety reasons, there is a maximum allowed patrons per car to help us safely socially distance at the festival.
According to the current provincial guidelines, patrons are required to stay within their vehicle for the event. We will keep all attendees updated if regulations change as we get closer to the event. We want all guests to have the best experience, and recognize your safety is part of that experience.
Ticket prices are based on proximity to the stage via 4 zones. Zone 4, however has the option of watching The Stage (with Screen 1 behind it) or Screen 2 to their immediate right. Both screens will broadcast a live feed of the stage.
Zone 1 (VIP): $250 + Taxes & Fees
Zone 2: $200 + Taxes & Fees
Zone 3: $180 + Taxes & Fees
Zone 4: $160 + Taxes & Fees
What if I’m a single occupant, can I get a cheaper ticket?
Unfortunately due to our limited capacity at the festival, our ticket prices are designed to reflect the space they occupy, and we are not able to accommodate a lower price for single attendees. We get it, we're single too and encourage you to bring members of your social circle.
How do I know which spot I’ve reserved?
During your ticket purchase, you select a zone with an assigned arrival time, upon arrival parking spaces in the zone are first come, first serve.
What does a VIP ticket include?
Our VIP Ticket includes a viewing spot within the first and second rows of the venue. You’ll have dedicated access to all amenities at the festival such as merch, food and washrooms. Additionally, you will receive an invitation to our preview event, on September 4th, at a secret location (details will be emailed to you) and a small gift from our local partners.
Are there restrictions on the size of vehicles permitted?
Zone 1 (VIP) does not permit large or XL vehicles such as minivans, trucks or SUVs. Large vehicles such as SUVs, minivans, and trucks will be directed to park at the back and end of rows of their zones so as to not obstruct the view of other cars. RVs and limousines will NOT be permitted.
Ticket prices are based on a per car fee, with a maximum of 5 persons per vehicle, each of which are required to have a seatbelt. Due to COVID-19, our venue is operating at half capacity - and for safety reasons, there is a maximum allowed patrons per car to help us safely socially distance at the festival.
According to the current provincial guidelines, patrons are required to stay within their vehicle for the event. We will keep all attendees updated if regulations change as we get closer to the event. We want all guests to have the best experience, and recognize your safety is part of that experience.
Ticket prices are based on proximity to the stage via 4 zones. Zone 4, however has the option of watching The Stage (with Screen 1 behind it) or Screen 2 to their immediate right. Both screens will broadcast a live feed of the stage.
Zone 1 (VIP): $250 + Taxes & Fees
Zone 2: $200 + Taxes & Fees
Zone 3: $180 + Taxes & Fees
Zone 4: $160 + Taxes & Fees
What if I’m a single occupant, can I get a cheaper ticket?
Unfortunately due to our limited capacity at the festival, our ticket prices are designed to reflect the space they occupy, and we are not able to accommodate a lower price for single attendees. We get it, we're single too and encourage you to bring members of your social circle.
How do I know which spot I’ve reserved?
During your ticket purchase, you select a zone with an assigned arrival time, upon arrival parking spaces in the zone are first come, first serve.
What does a VIP ticket include?
Our VIP Ticket includes a viewing spot within the first and second rows of the venue. You’ll have dedicated access to all amenities at the festival such as merch, food and washrooms. Additionally, you will receive an invitation to our preview event, on September 4th, at a secret location (details will be emailed to you) and a small gift from our local partners.
Are there restrictions on the size of vehicles permitted?
Zone 1 (VIP) does not permit large or XL vehicles such as minivans, trucks or SUVs. Large vehicles such as SUVs, minivans, and trucks will be directed to park at the back and end of rows of their zones so as to not obstruct the view of other cars. RVs and limousines will NOT be permitted.
VENUE REGULATIONS
If we don’t have a car, can we uber/taxi/lift/motorcycle or bike?
Unfortunately, to comply with the current safety standards set by the province of Ontario, we need to ensure that guests are ONLY driving into the event, and arriving with their entire party in the ticketed vehicle. Patrons on foot, bike/motorbike are unfortunately not permitted at this time.
Are you kid/fur “kid” friendly?
Of course! Children and pets are welcome, bring the whole family along. Furry friends must comply with the regular Mustang rules and be on a leash at ALL TIMES. Please pick up after your pets, use trash bins and respect your fellow attendees.
Can I bring food & alcohol?
NO outside food, drinks or alcohol will be permitted on site. In order to ensure your safety and ours, all vehicles are subject to a flashlight trunk search upon entry to the event. (You will not be required to vacate the vehicle but you may be asked to pop your trunk to ensure no alcohol is being brought to the festival).
Will washrooms be available onsite?
Yes! There will be washrooms available at the venue. The Mustang has recently installed COVID-19 foot pedals to assist with less contact. Washrooms will be sanitized every thirty minutes to keep all attendees safe and reduce contact risk.
Leave no trace behind!
Golden Hour is committed to being an environmentally friendly event. Each car will be given 1 garbage bag on your way into the event, please take all garbage with you and leave no trace behind. If you are caught littering, you will be subject to ejection at the discretion of the festival.
Unfortunately, to comply with the current safety standards set by the province of Ontario, we need to ensure that guests are ONLY driving into the event, and arriving with their entire party in the ticketed vehicle. Patrons on foot, bike/motorbike are unfortunately not permitted at this time.
Are you kid/fur “kid” friendly?
Of course! Children and pets are welcome, bring the whole family along. Furry friends must comply with the regular Mustang rules and be on a leash at ALL TIMES. Please pick up after your pets, use trash bins and respect your fellow attendees.
Can I bring food & alcohol?
NO outside food, drinks or alcohol will be permitted on site. In order to ensure your safety and ours, all vehicles are subject to a flashlight trunk search upon entry to the event. (You will not be required to vacate the vehicle but you may be asked to pop your trunk to ensure no alcohol is being brought to the festival).
Will washrooms be available onsite?
Yes! There will be washrooms available at the venue. The Mustang has recently installed COVID-19 foot pedals to assist with less contact. Washrooms will be sanitized every thirty minutes to keep all attendees safe and reduce contact risk.
Leave no trace behind!
Golden Hour is committed to being an environmentally friendly event. Each car will be given 1 garbage bag on your way into the event, please take all garbage with you and leave no trace behind. If you are caught littering, you will be subject to ejection at the discretion of the festival.
SAFETY GUIDELINES
Will I be allowed to get out of my car?
At the current time the provincial guidelines maintain that patrons must stay within their vehicle while at the drive-in. If these regulations change, we will update all attendees accordingly with instructions. You will be permitted to use the washrooms & buy food/merch from vendors at the festival, but we encourage you to enjoy the event from the safety of your vehicle! When you are outside your vehicle you must maintain 6 feet from other patrons. While waiting in line for the facilities, please stand in a socially distanced line up (look out for the space markers to make this easy). Please remember to wash your hands and utilize hand sanitizer around the festival (available at the snack bar if you want a personal one, or bring your own!).
Curious about other ways the Mustang Staff are taking care of you at the festival, check out their policies here -> www.themustangpec.ca/
Do we have to wear a mask?
To keep everyone safe at the event and after they leave, we request guests to wear a face-covering in all communal areas of the venue. As per Ontario by-laws, face masks are required in the communal washrooms.
What if I don’t have a mask?
A limited amount of face masks will be available at the Merchandise Booth for purchase at $10.
At the current time the provincial guidelines maintain that patrons must stay within their vehicle while at the drive-in. If these regulations change, we will update all attendees accordingly with instructions. You will be permitted to use the washrooms & buy food/merch from vendors at the festival, but we encourage you to enjoy the event from the safety of your vehicle! When you are outside your vehicle you must maintain 6 feet from other patrons. While waiting in line for the facilities, please stand in a socially distanced line up (look out for the space markers to make this easy). Please remember to wash your hands and utilize hand sanitizer around the festival (available at the snack bar if you want a personal one, or bring your own!).
Curious about other ways the Mustang Staff are taking care of you at the festival, check out their policies here -> www.themustangpec.ca/
Do we have to wear a mask?
To keep everyone safe at the event and after they leave, we request guests to wear a face-covering in all communal areas of the venue. As per Ontario by-laws, face masks are required in the communal washrooms.
What if I don’t have a mask?
A limited amount of face masks will be available at the Merchandise Booth for purchase at $10.
ARRIVAL/ EXIT
What if I am early or miss my entry time?
If you arrive outside of your window, our parking team may request that you wait in a queue zone until we can safely escort you to your zone.
What if I need to leave during the show?
You will be permitted to leave during the show if you need to. While moving throughout the site during the concert please ensure you drive slowly with your hazard lights on. There are no re-entries once you have exited the venue.
How will the exit work?
Our staff will be loading out guests while utilizing both roads via the zone rows, please be patient and follow the instructions of the staff members to ensure a smooth orderly exit. Your safety is our priority.
Will tickets be available for purchase at the venue?
Yes, unless the show is sold out in advance - please check out our ticketing link.
Is this a cashless event?
Touchless transactions will be implemented at ticket scanning and elsewhere when possible to minimize any direct contact.
Can we reserve spots next to friends?
If you purchase tickets in the same zone, we will do our best to situate you and your friend group together but can’t make any guarantees. To have the best chance of parking spots together, please arrive with the vehicles together and at the start of your scheduled entry time.
I have a small vehicle, how can I ensure I’m not obstructed by a larger vehicle?
We will do our best to ensure larger vehicles do not obstruct the sightlines.
Can I leave my car on?
Your car can be on, your lights must be turned off.
If you arrive outside of your window, our parking team may request that you wait in a queue zone until we can safely escort you to your zone.
What if I need to leave during the show?
You will be permitted to leave during the show if you need to. While moving throughout the site during the concert please ensure you drive slowly with your hazard lights on. There are no re-entries once you have exited the venue.
How will the exit work?
Our staff will be loading out guests while utilizing both roads via the zone rows, please be patient and follow the instructions of the staff members to ensure a smooth orderly exit. Your safety is our priority.
Will tickets be available for purchase at the venue?
Yes, unless the show is sold out in advance - please check out our ticketing link.
Is this a cashless event?
Touchless transactions will be implemented at ticket scanning and elsewhere when possible to minimize any direct contact.
Can we reserve spots next to friends?
If you purchase tickets in the same zone, we will do our best to situate you and your friend group together but can’t make any guarantees. To have the best chance of parking spots together, please arrive with the vehicles together and at the start of your scheduled entry time.
I have a small vehicle, how can I ensure I’m not obstructed by a larger vehicle?
We will do our best to ensure larger vehicles do not obstruct the sightlines.
Can I leave my car on?
Your car can be on, your lights must be turned off.
MERCHANDISE
Can I buy artist merchandise & festival merchandise at the show?
Yes! You can order Golden Hour merch now and have it mailed to you or you will pick it up at the festival. If ordered through the link on our website, it will be mailed to you. If purchased with your ticket, as an add-on via Eventbite, you will be able to pick it up at the festival only. You will not be able to try on any of the merch at the show. On-site merchandise quantities will be limited and only be able to be purchased with Credit.
Order Merch here: Pick Up at Show • Home Delivery
Yes! You can order Golden Hour merch now and have it mailed to you or you will pick it up at the festival. If ordered through the link on our website, it will be mailed to you. If purchased with your ticket, as an add-on via Eventbite, you will be able to pick it up at the festival only. You will not be able to try on any of the merch at the show. On-site merchandise quantities will be limited and only be able to be purchased with Credit.
Order Merch here: Pick Up at Show • Home Delivery
OTHER
Is there an ATM on-site?
No. Due to COVID-19 we are going cashless as much as possible at the festival.
Am I allowed to leave and come back during the show?
All exits are final.
Do they serve food and beverages at the Drive-in?
Yes! Concession will carry popcorn, cotton candy, fries, and other treats. Non alcoholic drinks will be available as well as RED BULL. Unfortunately, Golden Hour is a dry event, and alcoholic drinks will not be made available for sale. Contactless payment is preferred over cash. Visit our website for updates regarding our additional food vendors.
Will there be 19+ drinks available at the festival?
Due to AGCO regulations around drinking and driving, Golden Hour is a dry festival and no alcoholic drinks will be served. Your safety is our number one concern.
Is smoking allowed onsite?
If you would like to smoke in your vehicle, you can but please be considerate of those around you. Please do not throw your cigarette butts on the ground. If you are caught littering, you will be subject to ejection at the discretion of the festival.
What if my car battery dies during the show?
We recommend turning your vehicle on between bands, if your battery dies please visit the Mustang concession booth, who will have gear to boost your battery.
Who are your charitable Partners?
Golden Hour is proud to be partnering with The County Food Hub. The County Food Hub has developed a “Ready-to-heat” program for those in need during the COVID-19 pandemic. The program provides full meals to those in need twice a week. Golden Hour is hosting a 50/50 raffle in support of the Food Hub. Tickets can be purchased here.
Is there anything else I need to know?
Remember your bug spray! If you forget your mosquito protection, the concession stand will have some for purchase . Bugs are not as bad in September, but be prepared as we are in the country!
No. Due to COVID-19 we are going cashless as much as possible at the festival.
Am I allowed to leave and come back during the show?
All exits are final.
Do they serve food and beverages at the Drive-in?
Yes! Concession will carry popcorn, cotton candy, fries, and other treats. Non alcoholic drinks will be available as well as RED BULL. Unfortunately, Golden Hour is a dry event, and alcoholic drinks will not be made available for sale. Contactless payment is preferred over cash. Visit our website for updates regarding our additional food vendors.
Will there be 19+ drinks available at the festival?
Due to AGCO regulations around drinking and driving, Golden Hour is a dry festival and no alcoholic drinks will be served. Your safety is our number one concern.
Is smoking allowed onsite?
If you would like to smoke in your vehicle, you can but please be considerate of those around you. Please do not throw your cigarette butts on the ground. If you are caught littering, you will be subject to ejection at the discretion of the festival.
What if my car battery dies during the show?
We recommend turning your vehicle on between bands, if your battery dies please visit the Mustang concession booth, who will have gear to boost your battery.
Who are your charitable Partners?
Golden Hour is proud to be partnering with The County Food Hub. The County Food Hub has developed a “Ready-to-heat” program for those in need during the COVID-19 pandemic. The program provides full meals to those in need twice a week. Golden Hour is hosting a 50/50 raffle in support of the Food Hub. Tickets can be purchased here.
Is there anything else I need to know?
Remember your bug spray! If you forget your mosquito protection, the concession stand will have some for purchase . Bugs are not as bad in September, but be prepared as we are in the country!